No need to worry, it's easy
If your item isn't quite the right size, you can exchange it - no problem! If the style doesn't suit you, send it back to us and we'll refund you as quickly as we can.
You can return your order up to 14 days after receipt. There are two options :
- an exchange for a different size (subject to available stock)
- a refund
Of course, items mustn't be damaged, altered or washed. They must be returned in their original packaging (label, box, tissue paper, kraft paper, hangers, etc.): the whole kit and caboodle.perfect
In perfect conditions: no stains, no smells, undamaged - perfect, right ?
We recommend trying trainers and boots on at home before heading outside. And if, by any chance, you need to return them, please clean the soles with a sponge or a tissue: this makes it easier to process the return.
For international returns
- Log in to your Asphalte account, choose your order and click on the "Return" button. Or you can find the page just here.
You can choose your order and click on the items you want to return.
- If you'd like an exchange, you'll be able to choose the item you want (size and/or colour).
Once you've made your choice, you can click on "Finished".
- You'll receive an email with a summary of your request for an exchange or a return, along with a QR code: remember to include it in your parcel. You'll have to pay the delivery costs to return your order: opt for the delivery company of your choice and email us with the tracking number.
Returns delivery address:
SAS DAT Sympl.
Zone Industrielle de Moimont
1 Rue Jean Jaurès,