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Delivery to Europe for 9€ with free returns and exchanges *

A wise man is worth two

The good tips:


Don't miss a thing :

We've added a "I don't want to miss this" button on the product pages. It allows you to be alerted when the sape that's making your eye glare is finally available for pre-order or in stock.

Contact us :

If you have any questions, you can contact us via support@asphalte.com . We'll be happy to get back to you.

  • Payment & refund
  • Orders
  • Delivery
  • Returns
  • Bonuses

We accept almost all cards (Visa, Mastercard, American Express, Carte Bleue and Maestro). For AMEX, you just have to make sure to match the billing address with the one on your AMEX contract, for it to work. Payments made on the site are debited immediately.

You are debited at the time you place your order, whether it is a stock or pre-order purchase.

You have a maximum of 14 days to return the product concerned. The time limit runs from receipt of the parts. When the 14-day period expires on a Saturday, Sunday or holiday, it is extended to the next working day.
You must return the products to us in their original packaging, complete (accessories, instructions, label, etc.).
Parts returned incomplete, damaged, deteriorated, soiled or used will not be refunded.

We will reimburse you for items returned up to 14 days after receipt of your item in our warehouses. Once received, your products must pass quality control and be validated by computer, which can take a few days. Parts returned without labels, incomplete, damaged, deteriorated, soiled or having been used will not be refunded and will automatically be returned to you.
For all deliveries within the European Union, delivery costs are refunded only if the order is returned in full.
Please be aware that it can take up to 14 business days for your bank to issue a refund on your card.

Don't worry, refunds to expired or cancelled cards are handled by your bank and in most cases you are directly credited to the replacement card. If you have filed an objection, it is the same procedure.

If you have changed banks in the meantime, don't worry, your old bank will transfer the refund to your new bank.

You can write us a short message directly by email (here) . The order confirmation is sent directly to the e-mail address you gave when you placed your order. It is possible that you typed it wrong, but this can be fixed.
Or it's just in your spam.

Your order can be modified, provided that it has not been picked up by the carrier and depending on stock availability.
You can write us a short message directly by email (here) .
You can also cancel your order for a refund and get a new one. If it is already in the hands of the carrier, you will receive it and can return it for free by creating a return from your customer account.

No problem, just:
- it has to be a piece from the same collection
- the colour and/or size are available
- we cannot change the quantity (unless it is to deduct one which will be refunded)

Yes no worries, just ask us (here) but you have to:
- one of the orders hasn't been picked up by the carrier.
- that they are orders deliverable together and on the same dates (we separate pre-orders and stock orders, as they are not deliverable at the same time).
- the orders must have the same delivery address and the same e-mail.
And of course, we will refund you the extra shipping costs depending on the country of delivery.

It would be a shame, but yes, as long as it's not yet in the hands of the transporter. You can send us an email (here) we'll take care of it.
After this step, we will no longer be able to cancel your order and it will be sent to you.

Two types of orders with different delivery times:

- Pre-order; here you are given forecast delivery dates that may change according to production waves. You have the estimated delivery date on the pre-order parts page and in the order confirmation e-mail. One or two weeks before the delivery date, we send you an email to inform you of the final delivery dates. You will then have a few days to check your delivery address, modify it directly on the Sympl application if necessary or even ask us to do so

- Orders "in stock"; these orders are prepared within 72 hours (working days) following payment. When your order is ready, you will receive an email confirming the shipment and you can count between 3 and 8 days internationally to receive the package at home.

We do our best to deliver you as quickly as possible, but there can always be unforeseen delays due to the different carriers, for weather reasons, war, civil war, end of the world or unicorn rain.

Shipping costs within Europe and outside Europe are automatically calculated according to the weight of the order and the destination.

Free returns and exchanges are only applied to : United Kingdom, Germany, Ireland, Finland, Netherlands, Spain, Italy, Switzerland, Belgium and Luxembourg. For the others, it’s up to the customer to pay for the return costs, however in case of exchange, we return your garment at our expense.

Pre-ordering is the purchase of a product before it goes into production. So the delivery time of the pre-order depends on the production time, this time is indicated on the product sheet and in the order confirmation email. They can vary between 2 weeks and 3 months in general.

Once the order has been prepared and sent, the delivery time in Europe is 3-8 days.

When sending:
- you will receive an email & sms with your tracking number.
- the carrier will also send you an email.
- you can also follow your parcel on the Sympl application.

For pre-orders, you can change your delivery address directly on Sympl, once you have received the message to notify you of the delivery (1 - 2 weeks before).
For parts in stock, you can check on the Sympl application if your order is integrated and change the address before your parcel is given to the carrier.
Alternatively, you can e-mail your new address to customer care and we'll make the necessary arrangements. The change of address can no longer be made even by us, if the package has been transmitted to the carrier.

If you were not there at the time of delivery, the carrier normally left you a "calling card". This notice indicates when the carrier is due to return or where the package has been made available.
Sometimes the carrier does not leave a calling card (and it's very difficult). That's why we advise you to regularly check the status of your delivery via the parcel tracking number that has been transmitted to you.

If your package is marked "Delivered" but you have not received it, please check with your caretaker or your neighbours if they have not received it for you.
If your package is marked "Returned to Sender", please contact our customer care.

We give you all the details hereon our return guide

If this is the second time you are returning your package, please remember to use your new order number which starts with "RR" + your original order number.

You can go through your usual carrier.

Absolutely, just fill out the form and follow the different steps to choose the part you want in exchange.
And exchanges are possible depending on the availability of our stocks, so we can't promise you that we'll be able to make the exchange every time.
We reserve the right to limit & regulate the possibility of exchange between colours.

Free returns and exchanges are only applied to : United Kingdom, Germany, Ireland, Finland, Netherlands, Spain, Italy, Switzerland, Belgium and Luxembourg.
For the others, it’s up to the customer to pay for the return costs, however in case of exchange, we return your garment at our expense.

You have 14 days to return your order for an exchange or refund. The 14 days are applied when the carrier informs us that the package is "delivered". And the countdown "stops" when you have deposited your package at La Poste ("postmark").

You have a maximum of 14 days to return the product concerned. The time limit runs from receipt of the parts. When the 14-day period expires on a Saturday, Sunday or holiday, it is extended to the next working day.
You must return the products to us in their original packaging, complete (accessories, instructions, label, etc.).
Parts returned incomplete, damaged, deteriorated, soiled or used will not be refunded.

We will reimburse you for items returned up to 14 days after receipt of your item in our warehouses. Once received, your products must pass quality control and be validated by computer, which can take a few days. Parts returned without labels, incomplete, damaged, deteriorated, soiled or having been used will not be refunded and will automatically be returned to you.
For all deliveries within the European Union, delivery costs are refunded only if the order is returned in full.
Please be aware that it can take up to 14 business days for your bank to issue a refund on your card.

First of all, sorry. You can write us a short message directly by email ( here ).
In any case, we're very sorry for delivering a damaged product.

It's very simple, just take your initial order number and add "RR" in front of it. The characters accumulate with each request. If this is the third time you request a return it will be "RRRR" for example.
Of course, we are counting on you not to abuse it, if you have any doubt about a size. ask us directly. If at the end of the second time it doesn't go well, it's possible that the cup is not for you. I'm sorry.
Ps: RR = Returned-Referred

We're nice people and we make good clothes without getting in each other's hair. In detail right here..

It depends, but we're transparent about how we make our materials and parts. In fact, you will find all the information for each part on their own page.

Unfortunately we don't have a shop or showroom to welcome you, everything is on the net! So to guide you as well as possible we put a size guide for each piece, and if ever the product does not fit (very rare) the return is free for France.

If you are interested in a part that is out of stock, you can register by clicking on the "I don't want to miss this" button. You will be able to choose the size and color you want, will receive an email as soon as the part is back in stock.
But we warn you, you're not the only one who wants that undermining. So the best advice we can give you is not to think 3,000 years ahead when you get the return-to-stock e-mail.
And if the part is no longer available, you can try your luck again by signing up again to be notified if it's back in stock.
If you're interested, we made an article on our new resolutions.

It is our logistician, our workshop and our partner... Since our beginnings, Sympl takes care to make your parcels with love and to distribute them to the different carriers : postmen, couriers, elves, ... We work with them, to make evolve and look for solutions to improve all this logistics, not easy with our concept of pre-orders.
We've lived through some good stories and some bad ones with our community during deliveries, we hope you don't blame us too much, we blame the God of commerce a little bit. (and travellers), but we do our share. And it's thanks to you that we're getting better every day. You can count on us to keep getting better.
Otherwise Sympl is a French start-up that offers the possibility to send parcels all over the world.